Harvard Health Blog

The heart and science of kindness

By: Melissa Brodrick, MEd, Contributor Kindness (noun): the quality of being friendly, generous, and considerate; a kind act.— English Oxford Living Dictionaries Ombudspeople like myself have a unique view of the institutions they serve. Some of us fondly refer to it as the “view from the underbelly” of our organizations. The urgent calls we get aren’t to share a recent act of kindness. Visitors who arrive at our offices often do so feeling…

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